Privacy Policy

Effective 2026-09-09

Fix It Sir is a brand of Connect and Conquer LLC ("we", "us", "our"). This policy describes what we collect when you use fixitsir.com, buy from us, or take out a subscription, and the choices you have.

The appliance repair businesses listed in our technician finder are independently owned and operated. They run their own websites, hold their own customer records and publish their own privacy policies. This policy does not cover them. If you booked a repair with one of them, their policy governs that booking.

1. What we collect

• When you buy: your name, email address, phone number and billing details. Card details are handled by our payment processor — we never store full card numbers.
• When you take out a subscription: the details needed to provide it — for a hosted business site, that means your business name, service area and contact details.
• When you search for a technician: the ZIP code you type. We use it to ask each operator whether they cover it, and we do not store it against you.
• Automatically: server logs containing IP address, browser user-agent, request paths and timestamps, used to keep the site secure and diagnose problems. A session cookie keeps you signed in if you have an account. We do not use cross-site advertising trackers.

2. How we use it

• To deliver what you bought and run any subscription you hold.
• To contact you about your purchase, your subscription, or support you have asked for.
• To operate and improve the site and the software.
• To meet legal obligations such as tax records.

We do not sell your personal information, and we do not rent your contact details to marketers.

3. Who sees it

We share information only with parties that help us run the business: our own staff; service providers who power the site, such as hosting, email delivery and payment processing, under contracts binding them to handle your data only for those purposes; and authorities where we are legally required to.

Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

4. How long we keep it

Purchase and subscription records are kept as long as needed for accounting, tax and dispute resolution — typically up to seven years. Support conversations are kept as long as we need them to follow up. Server logs are kept for a short operational period and then discarded.

5. Text messages (SMS)

If you give us your mobile number and agree to be texted, you are giving Fix It Sir, a Connect and Conquer LLC brand, permission to send you text messages about your purchase, your subscription or a support request you have raised. Agreeing is optional and it is never assumed — you can buy from us and use everything we provide without it.

• What we collect for messaging: The mobile number you give us, and the fact that you agreed, together with the date and the exact wording you were shown at the time.
• How we use it: to answer your questions, confirm things you have asked us to confirm, and follow up on an open support request.
• Message frequency: Message frequency varies based on customer interaction.
• Cost: Message and data rates may apply. We do not charge you for text messages; your mobile carrier may.
• Stopping: Reply STOP to opt out or HELP for help. You can also simply tell us and we will stop.
• Never required: Consent is not a condition of purchase.

Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent or trade your mobile number, and we do not buy phone numbers or opt-in lists from anyone else. Your consent is given to Connect and Conquer LLC and is not passed on.

Text messages sent by an independent operator to their own repair customers are a separate matter, governed by the consent that customer gave on that operator's site and by that operator's own privacy policy.

6. Your choices

• Access and correction: ask us what we hold and we will show you, or correct it.
• Deletion: we will delete records not required by law or by an active subscription, on request.
• Email: every marketing email includes an unsubscribe link.
• Text messages: reply STOP, at any time.

7. Security

We use TLS for all traffic to the site, restrict access to customer records on a need-to-know basis, and store credentials with industry-standard hashing. No system is perfectly secure — if you suspect a problem, please tell us so we can look into it.

8. Children

This site is intended for adults running or starting a business. We do not knowingly collect information from children.

9. Changes to this policy

We may update this policy. Changes take effect when posted, and the effective date above changes with them.

10. How to reach us

Connect and Conquer LLC
Fix It Sir — fixitsir.com

Needs a real contact route before launch. A privacy policy has to say how to reach a human — a postal address and an email address at minimum. Left blank rather than invented.